Suggestions for improving this page are always welcome.

This page and its dependent pages assume that you have already logged-on to your school's/program's IPPT site and opened the "Administration Console" page. You can logon to any authorized computer, including a computer being used by an examinee.

I N D E X
 
 

Answers

What you should know before starting your session

  o Student's email addresses:  Know whether your program stores in the IPPT 
    database university-generated addresses or preferred addresses provided by
    the students.  That detail is provided on your program's IPPT login page.
    
  o Student's username for login:  Know that a student's username is generated
    from the first part of the student's email address (the part before the "@").

  o Student's initial (default) password:  Know what your program uses for the 
    initial IPPT password.  That value is usually the student's full university
    student number.  That detail is provided on your program's IPPT login page.
  
  o Emergency Contact Information
                                    Name             Telephone/Email
      -----------------------  --------------  ---------------------------------
      Your Test Manager (TM):
                               --------------  ---------------------------------
      IPPT Administrator:
      (resides in Canada)                       IPPT_Admin@mcmaster.ca
      ----------------------   --------------  ---------------------------------

  o Location of a telephone in or near the session location (or carry a cell
    phone) from which you can call your TM or, if unable to reach the TM, email
    the IPPT Administrator.
 

Student has forgotten her password

  o Instruct the student NOT to click the "I Forgot My Password" link on the 
    login page. (If she does, the IPPT server will generate a new password
    for her and mail it to her using the email address on record.  Then
    the student has to log on to her email. That takes time. So..)
    
  o You need to reset her password, ideally back to its initial (default)
    value..
      - Open the `Users\ Find Users` page
      - Find the student..
          . filter by either `Student ID` or `Family Name`
          . click "Update List" when ready to search
      - In the results table:  Click the student's name in the "Full Name" column
      - A "User Details" page opens, displaying the student's profile details
      - Click the "Edit" button
      
  o On the "Edit a User" page
      - In the "Student ID" box:  select and copy the student's 
                                  university student number
      - In the "Password" box:    paste in the student's 
                                  university student number
      - In the "Confirm Password" box:  paste in the student's
                                  university student number
      - Click "Save Changes" when ready
      
  o Tell the student that her new password is her full university student
    number;  show her that number -- some students forget their student 
    number because they so seldom need to type it.

  NOTE:  If you encounter a problem resetting the password back to the default
  value, you can assign any other valid password, including one that the
  student suggests.  Note that a valid password consists of at least 8
  characters.
 

Student does not know why she can not log on to the IPPT site

  Likely source of the problem
    o Student is entering her password incorrectly -- try Solution 1.
    o Student is entering her username incorrectly -- try Solution 2.
    o Student is entering an old password -- try Solution 3.

  Solution 1 -- assumes a mistyped password
    o Instruct the student NOT to click the "I Forgot My Password" link at the 
      bottom of the login page. (See above for an explanation.)
    o Check the keyboard:  If the "Caps Lock" key is enabled/on, turn if off.
    o Remind the student that passwords are case sensitive.
    o Ask the student to try again.
    o If the student still can't log in, try Solution 2.

  Solution 2 -- assumes a mistyped or old username
    o Open the `Users\ Find Users` page
    o Find the student..
        - filter by either `Student ID` or `Family Name`
        - click "Update List" when ready to search
    o In the results table:  Click the student's name in the "Full Name" column
    o A "User Details" page opens, displaying the student's profile details
    o Tell/show the student the email address on record for her
    o If the email address is a student-supplied address..
        - ask the student if the address needs to be updated.
        - if Yes, you now need to update the email address..
        - click the `Edit` button to open an `Edit User` page
        - on the "Edit a User" page
            . update the student's preferred e-address
            . does the username match the first part of the updated
              email address?
            . if No, you must now change the username so that
              it matches the first part of the updated email address;
              ie, the part before the "@":
                - select and copy the first part of the email address
                - paste the copied text into the "Username" box
            . click "Save Changes" when ready
    o Tell/show the student her (updated?) username
    o Ask the student to try again.
    o If the student still can't log in, try Solution 3

  Solution 3 -- assumes an old password is being entered
    o You need to reset the password back to its initial (default) value
    o Follow the instructions for "Student has forgotten her password"
    o If the student still can't log in and is certain she is entering both her
      current username and password correctly, try Solution 4

  Solution 4 -- after trying all previous solutions
    o Follow the instructions for "When all else fails".
 

How to start a test session (open a sitting)

  o View the test:  `Tests\ Browse Tests`, click on the test name.

  o On the Test Details page..
      - Test "Results Release" date must be a future date by at least
        one day;  contact the TM if it is not
      - Test "Status" must be "Active"
          . ie, test is available for a session
      - If test "Status" is NOT "Active"
          . use the "Mark Active" button to reset the status

  o Open the "Tests\ Start Test Sittings" page..
      - Select one or more of the "Closed" sittings/locations
      - Click the "Open Selected Sittings" button when ready

  o The "Start Test Sittings" page reloads;  now the sittings you selected
    are not displayed -- because they have started

  o Open the `Tests\ Stop Test Sittings` page..
      - Confirm that the sittings you selected listed here (are open)
          . you should see your sittings/locations listed as "Open" sittings

  o Return to the initial Administration Console page:  click `Home`.

  o Ask the students to refresh their post-login "Welcome" page.
      - The test name should now appear in the student's list of available tests.
 

No Sittings (sessions/locations) are listed on the `Start Test Sittings` page

  o Test status is probably not set to "Active" (ie, available for a session)
  
  o Follow the instructions for "How to start a session", above
 

The test is not displayed on a student's post-login `Welcome` page

  Likely source of the problem
    o the student has not refreshed the post-login "Welcome" page since you 
      opened the current sitting(s)
    o the test's status is not set to "Active" (ie, available for a session)
    o the sitting (location) in which the student is seated is not "open"
    o the student's name is not on the test's list of "Examinees"
    o the computer the student is using is sending an unknown (unauthorized)
      internet address (IP) to the IPPT server and the server is blocking
      access to the test from that unauthorized IP
      
  Solution 1 -- assumes an unrefreshed "Welcome" page
    o Ask student(s) to refresh their "Welcome" page
        - the test name should now appear in the list of available tests

  Solution 2 -- assumes the test status is not "Active"  
    o Follow the instructions for "How to start a test session"
        - be sure to examine both the test date and test status

  Solution 3 -- assumes you forgot to open a sitting associated with
                your current location
    o Follow the instructions for "How to start a test session"
      
  Solution 4 -- assumes student's name is not on the test's list of Examinees
    o On the Test Details page..
        - look for the student's name in the list of Examinees
            . examinees are students required to sit the test
            . examinees are listed by surname within each cohort/class
    o If the student is listed, try another solution
    o If the student is not listed..
        - contact the Test Manager
            . ask whether the student should be added to the list
    o If the Test Manager adds the student to the list, the student is eligible
      to sit the test
        - student should refresh her post-login "Welcome" page
      
  Solution 5 -- assumes computer is reporting an unknown IP
    o Find the IP being reported to our server
        - ask the student to open her "My Profile and Results" page
            . use the link at the bottom of the "Welcome" page
    o Note the "Public IP Address" displayed on the "User Profile" page (IP A)
    o Find the list of authorized IPs for your current location (the B list)
        - open the locations page:  `Collections\ Manager Sitting Locations`
        - note the list of authorized IPs for your current location
    o Is 'IP A' on 'the B list'?
        - if Yes, then the problem is due to some other condition
            . exit this solution
            . try another solution or contact the Test Manager for advice
        - if No, then continue with this solution
    o If possible..
        - move the student to another computer in any currently "open" location
        - ask the student to try again
        - if the student still can not start the test, repeat the previous steps
          as far as determining if the IP is an authorized IP
    o If moving the student to another computer in this or another "open"
      location is NOT an option AND/OR you can not resolve the problem
        - contact the Test Manager:  tell the TM about the problem
            . the TM can..
                o add the IP to the list of authorized IPs,
                  after which the student can try again
              OR
                o add the "Anywhere (Any IP) location to the currently
                  open Sitting -- not a step we recommend! -- 
                  after which the student can try again
 

During the Session:  What If..

  Part of a page is off-screen and scrolling can not bring it into view
           eg. On a Test-Items or Test Details page the last
               few items on the left-side navigation panel
               can not be scolled into sight, even after the
               browser window has been maximized.
    o This can occur when..
        - the monitor's screen resolution is unusually low (eg, 800 x 600).
        - the browser's default font size or Zoom setting is unusually large.

      Solution
        - try reducing the browser's current font-size setting via the
          `View\ Text Size\` or `View\ Zoom` menu or an equivalent menu.
        - you can try to increase the resolution setting for the monitor
          but you may not have sufficient user privileges to do so.


  A major malfunction occurs, such as..
    o The currently displayed page becomes unresponsive (freezes).
    o The web browser becomes unresponsive (freezes).
    o The browser displays prematurely a page reporting that the student
      has now completed the test.
        - this report is known to be incorrect because the student has
          not yet received and submitted all of the test's test-items 
          pages (sections).  (The default test-items page count is 9,
          based on 20 items per page and a test having 180 items.)

      Solution
        - follow the instructions for "When All Else Fails.."

         
  The computer's operating system freezes
    o This rarely happens but if it does..

      Solution
        - if possible, move the student to another computer in the currently
          "open" location;  otherwise..
        - reboot/restart the computer
 

When All Else Fails..

  o Ask the student to exit the web browser, re-open it, and try again.
  
  o If an alternate browser is installed, ask the student to exit the current
    browser (eg, Microsoft Internet Explorer), open the alternate browser
    (eg, Mozilla Firefox, Opera, Chrome), and try again.
    
  o Move the student to another computer in any currently "open" location,
    one which will report a known (authorized) IP to the IPPT server, and
    ask the student to try again.
    
  o Contact the Test Manager;  ask for assistance.
  
  o If you can't contact the TM, consider calling the IPPT Administrator.
  
  o If you can't contact the IPPT Administrator..
      - Reassure the student that the problem is not a result of her
        interaction with the web site
      - Tell the student that..
          . she is excused from the current sitting and may leave
          . the Test Manager will contact her to schedule another sitting
 

How to stop a test session (close a sitting)

  o Open the `Tests\ Stop Test Sittings` page..
      - this page displays all currently open sittings (locations)

  o On the `Tests\ Stop Test Sittings` page..
      - Select the sitting(s) that you need to close
          . be careful not to select any sitting/location that
            you are not supervising;  another supervisor may be running
            a session in that location
          . you can check for concurrent sessions on the online 
            `Scheduled Tests and Maintenance` page, at
            http://ipptx.org/tm/test_schedules.htm#rttTop
      - Click the "Close Selected Sittings" button when ready

  o The page reloads;  now the sittings you selected are not displayed.

  o IF the "Tests\ Stop Test Sittings" page now shows NO OPEN sittings
    THEN..
      - Open the `Tests\ Browse Tests` page..
          o Click the "Test Name" of the current test
              - ie, the test you were supervising
          o the `Test Detail` page will open
      - On the `Test Detail` page..
          o the test's "Status" will be "Active"
              - ie, test is still available for a sitting/session
          o Use the "Mark Inactive" button in the left navigation panel
            to set the test Status back to "Inactive"
          o The page reloads;  the test Status is now "Inactive"
              - thus no-one can open a test sitting and 
                no examinee can access the test
    OTHERWISE
      - Exit this Help Tip now, leaving the test "Active" and 
        one or more sittings/sessions still "Open".

  o Remember to logout if finished;  otherwise click "Home" (at the bottom
    of the page) to return to the initial Administration Console.
 

How to discover whether any examinees have not yet started or, if started, have not yet completed the test

  o View the test:  `Tests\ Browse Tests`, click on the test name.

  o On the Test Details page..
      - Click the "Completion Report" button in the left navigation panel

  o A new browser window/tab will open, titled "Completion Report ..."
      - after a short delay the report will be displayed

  o In the Completion Report window/tab
      - To save any part of the report..
          . select the rows of interest
          . copy your selection to the clipboard
          . paste your selection into a text editor or word processor document

      - To save the entire report..
         . use your browser's "File\ Save Page As.." (or equivalent) menu
           to save the page (not the "Web page, complete") to a folder

  o Close the Completion Report window/tab when ready 

  o Remember to logout if finished;  otherwise click "Home" (at the bottom
    of the page) to return to the initial Administration Console.
 

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